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fierval
Occasional Member - Level 1

Two Confirmed Bank Accounts and no Reimbursement

My bank information looks like this:

fierval_0-1667667461197.png

where the bottom account is a long time closed. I have created an expense report before adding the right account and the reimbursement went to the bottom account. As I understand it, after bouncing, the system would try to pay again and again, however, it has been a week, the new account created and confirmed, and I don't see any deposits anywhere. Bank accounts cannot be removed or deactivated, so how should I guide my company Concur admins in order to get reimbursed?

1 REPLY 1
KevinD
Community Manager
Community Manager

@fierval when was the most recent account confirmed? 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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