I am a new administrator and I require assistance in helping an employee. Their charge is stuck on cash when it needs to be on a ghost card. Can someone please tell me what I need to do to change this behind the scenes?
@KD2021 the Ghost Card payment type won't be available for employees to select. Employees shouldn't be seeing Ghost Card transactions and they shouldn't be submitting ghost card expenses. The Ghost Card transactions should be reconciled by one person at your company, usually someone in Finance or Accounting, not by individual employees.
What type of expense was this? Was it Airfare or Hotel? Did the employee book their travel through SAP Concur Travel?