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gunnarw
Occasional Member - Level 2

SAP Concur Mobile App SSO Sign In Errors

Greetings,

I've been using the SAP Concur Mobile App successfully for a long time. After a device switch I am unable to login into the app on my new device.

We are using the SSO with Okta. After entering my email I get redirected to our SSO page. Once authenticated I am redirected back into the SAP Concur Mobile app which immediately redirects me back to the start of the process. An error message pops up when this happens (error on the server, please contact your admin).

gunnarw_0-1669399883782.png

4 REPLIES 4
gunnarw
Occasional Member - Level 2

SSO still doesn't work. But our administrator was able to help me by creating a password. This allowed me to bypass SSO login.

mgutierrez10
Occasional Member - Level 2

Hi gunnarw, 

 

We went live with Concur Expense a week ago, and I have some users that are experiencing the same error you are reporting. Did you find the cause and were able to solve it?

 

Thanks!

gunnarw
Occasional Member - Level 2

No solution. Just the workaround I mentioned above with bypassing SSO.

mgutierrez10
Occasional Member - Level 2

HI @gunnarw

 

In my case the problem was causeed because SAP changed from EU1 to EU2, and inexplicably some users were pointing to EU1. They uninstalled the application and installed it again and it worked for them.

 

Regards