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Reverse Expense
Hello,
How do I handle a charge that was reversed? The original charge is showing, and now the reversal of charge is showing as well. How do I get these to cancel each other out?
Solved! Go to Solution.
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@kmarino add them both to the same expense report. That should do it. 🙂
Thank you,
Kevin
SAP Concur Community Manager
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@kmarino add them both to the same expense report. That should do it. 🙂
Thank you,
Kevin
SAP Concur Community Manager
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Thank you, I will try this!
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Kevin, how can I cancel or edith an approved expense?
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@caldepao I looked at your reports and all of them are in a Sent for Payment status, so you will not be able to make any changes to the report.
Thank you,
Kevin
SAP Concur Community Manager
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Hi, I have the same scenario.
An accidental charge that was immediately reversed....however, both transactions now appear.
I have added both to a separate expense report but unable to submit as an error message appears "credit amounts cannot be submitted as personal expenses"
I have tried multiple Expense Types with similar results...including Cash Advance Return/ Repayment.
Please advise.
Thx
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@stakaoka The rule causing the red alert is triggered on Entry Submit. This means you need to try and submit the report again to have the condition reevaluated. I went ahead and changed the credit to the Expense Type Other Expense. Go ahead and submit the report.
Let me know if there is an issue.
Thank you,
Kevin
SAP Concur Community Manager
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Thanks Kevin,
I had to attach a receipt to the original charge, but not for the reversal charge.
Re-submit was successful.
Thanks again.
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@stakaoka I had a "hunch" it would be successful. 🙂
Thank you,
Kevin
SAP Concur Community Manager
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