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SKColombia2021
Occasional Member - Level 1

PDF files upload failed

On a previous version of Concur, the share button on iPhone allows to upload PDF receipts to the app. After the last update (Concur yellow icon)  whenever you try to upload a PDF file appears an Internal error.

SKColombia2021_0-1619495285156.png

 

Any hint? 

 

Thanks.

 

10 REPLIES 10
KevinD
Community Manager
Community Manager

@SKColombia2021 what size is the pdf file you are trying to upload? There is a 5MB maximum for receipt files. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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SKColombia2021
Occasional Member - Level 1

Hi @KevinD,

 

The files are smaller than 5MB 😞

@SKColombia2021 so the issue is still happening? Hmmm...let me post to our Mobile team and see if they have an answer. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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SKColombia2021
Occasional Member - Level 1

@KevinD Yeap! 😢

 

I checked today and files are not bigger than 50KB.

@SKColombia2021 good news, I was able to upload a pdf. Are you using an iPhone? When you tried uploading the receipt did you use the iPhone's share option? See my screenshot. Once you select the Share option, you will see options. The top row of options is to share to recently texted contacts. The bottom row is a list of apps to share it to. You may have to swipe to see the Concur app. If you don't see it, swipe from right to left until you see More. Select more and it will open a longer list of apps. Scroll down and select SAP Concur, which then opens up the app and allows you to upload. 

 

Let me know if this is what you did or not? 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
SKColombia2021
Occasional Member - Level 1

@KevinD Yeap! That were the steps we follow every time, but it still appearing Error 500.

@SKColombia2021 okay, that is strange. I've reached out to our mobile team and they have asked if you could provide us with the pdf file you are trying to attach. I'm going to send you a private message here to let you know where to send the file. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
SKColombia2021
Occasional Member - Level 1

@KevinD 

Hey there! It's me again any news on this? It's kind of critical now 😣

@SKColombia2021 I reposted the error to our mobile team. Is this happening for all your users or just you?


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
SKColombia2021
Occasional Member - Level 1

@KevinD for all our users!