Not able to combine expenses

[ajamil]

I have a single receipt for my recent hotel stay. The company card was charged twice however which does equal to the amount on the single receipt I have. When I try to combine the two expense items, system prompts me that the expenses cannot be combined. Are there any conditions for the expenses to be combined ?

Ather

[angelamcdonald]

I run into this error when the card charge has a receipt attached as well as the pending card charge. To get around it, i have to delete the pending charge from the expense report, then separate the receipt from the pending charge and re-add the pending charge to the report and then combine. 

[ajamil]

Thanks Angela. Unfortunately in my case, I don't have a receipt attached and transaction is not pending as well. I can delete both transactions and create a single one, but that only gives me option to select "cash" only  and I can't add my corporate card. 

[KevinD · Accepted solution]

@ajamil corporate card charges cannot be combined into one single entry. I suggest making a copy of the receipt so you can attach it to each card charge. Be sure to use the Comment field to explain the situation and how the hotel for some reason split your hotel stay into two different charges.

[pilotct]

Yes I thought of that but I can't get either of the two charge amounts to tie out to the itemized expenses