When traveling overseas, the hotel ran my credit card on check-in and associated a deposit amount. I was told that would be cleared and one charge done on check-out. When I received the final bill the deposit charge stayed and the difference (deposit minus final amount) was added. With a slight language barrier in place, I've tried to work this with the hotel to no avail. I need to submit the charges as the trip was a long one and don't want to wait for the reconciliation. Has anyone had this before and how to I account for it on my lodging submission? Thanks for any/all assistance!
@bradhayes75 so I'm understanding correctly...you currently see one corporate card charge for the amount of the deposit and then a completely separate charge for the entire hotel stay?
I'll await your reply. If you provided a screenshot of the two charges, that would help. 🙂