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IsabelleGermain
Occasional Member - Level 2

Hotel itemization not working

Is someone else having issues with the hotel itemization?? It's not saving at all.

What's the problem??

10 REPLIES 10
thadcunningh
Occasional Member - Level 2

(10.5.22 845a MST) I do not know if this issue started last evening, however we are encountering the same (New UI) when entering a hotel itemization it's not saving. I reached out to Concur and was advised that Concur is encountering a global outage at the moment for hotel itemization, their technical team is currently working on the issue. However, I guess I do not understand the Service Status feature as it shows no indication what so ever of disruption/degraduation of any issue at all - all green checkmarks 

stsnyder1
Occasional Member - Level 3

Yes we too are encountering the same issue as well as opened a case.  We are still awaiting a response.  Appreciate any updates either of you may find out.  

Harsha
Occasional Member - Level 3

This seems to be impacting everyone. However, no communication from Concur. I raised a support ticket and got an update saying Concur is aware of this issue and their development team is working on it.

 

Regards,

Harsha

thadcunningh
Occasional Member - Level 2

Hello All - Concur has not yet officially advised us any status update to the issue with the hotel itemization since yesterday, however I was testing with a user who had initally reported the issue to us and the system now appears to be functioning as it should.  Not sure if that was a fluke so you may want to check with one of your expense reports or if you have a test report, but it appears to be functioning - I'm still leaving our company system alerts on until I get the offical thumbs up from Concur that the issue is resolved as I've been burned by Concur on that before...

W_Wonka
Occasional Member - Level 2

Has happened to us since yesterday. Was advised its now a P2 and got an escalation against it. Very frustrating for the users and our internal HD has taken a beating. Some end users are reporting it is now working OK but like above until official word is out it'll be closely monitored and let in alert status. Interestingly, I had a user that was constantly receiving the error message so as admin I went in and was able to itemise the expense item and save with no issue.

IsabelleGermain
Occasional Member - Level 2

Still no updates from Concur?? It's EXTREMELY FRUSTATING that they don't even advise us...

 

cwalthour
Occasional Member - Level 2

try today - it was working for me.

cwalthour
Occasional Member - Level 2

We had the same problem yesterday and was told support was looking into it and would get back with us on Friday.  I checked it today and it's working for us.

escribanop
New Member - Level 1

I have the same problem today. I can not complete the expenses note.  Any info about it? Thanks,

escribanop_0-1665125010636.png

 

johnwmarcus
New Member - Level 2

Well it is not working. Now what? Is it fixed? How do I get the fix? 

John Marcus