Hertz car rental overcharge

[tcenta]

Hello,

I would like some advice on how to handle an overcharge on my Hertz car rental for a recent business trip. After I returned the car I was e-mailed the receipt. I noticed on it that Hertz charged $400 for "OUTSIDE WASHING". Unbelievable. I e-mailed Hertz and they apologized for the error and said I could expect a refund in 7-10 business day. Also, if I do not hear back that I should "contact my bank."  My question is how do I submit my expense report with this $400 extra charge? Also, does the refund show up in my expenses? What happens if I do not hear back and have to "contact my bank"? I guess if this were on my personal credit card I would dispute the charge. Any advice is greatly appreciated.

Thank you,

Tony Centa

[KevinD]

@tcenta if this charge was on your corporate card, wait for the refund to show up in your available expenses. You should see a charge for -$400. Add this and the incorrect charge to the same report. They will cancel each other out.

Do not submit the $400 charge by itself. Let it sit there until the refund comes in.

[StevenVis]

See my reponse on TCenta message. I got refund on 1st receipt I saw additional cost charged on my receipt. It is processed expence -Euro, how to process?

[StevenVis]

I would be interested as wel. I'm in contact with Hertz about additional kilometers recorded on my receipts (w/o extra payment), now for 2nd time and they cannot explain.