Four (4) 'z-pending Card Transactions' that have never 'shown up' in Concur

[x694370]

I have four 'z-pending Card Transactions' that have never 'shown up'.  How can I expense these charges?  The only option is cash/out of pocket, but I used the corporate card for each purchase.

[rohanpatil]

Hi @x694370 ,

These look like they are travel segments that have come through to expense as smart transactions. If these are indeed corp card transactions that have not shown up then you should raise a case with your internal support teams to troubleshoot. It is possible that there is some problem with your card feeds and some transactions are not coming through.

I have seen examples where the card transactions come in, do not match as amount is slightly different and users claim the card transactions separately. In such cases we advise our users to simply delete the smart transactions

Best regards,
Rohan

[x694370]

Thanks Rohan!

[KevinD]

@x694370 See my screenshots below. They were taken from a May and June expense report. 🙂 I highlighted  a few things so you can see the previously submitted card transactions. As for the pending items, just delete them.