Expense status remains "sent for payment"

[CHENGCHE]

Hi, my expenses have been approved, and status shows "sent for payment". This usually gets deposited within a day or two, but not for this time. May I know whom I can contact to follow it up? Thank you. 

[MelanieT · Accepted solution]

@CHENGCHE Hi!  I was not able to find you in the Novartis site, but for these types of issues you will want to reach out to your SAP Concur Admin.  I will private message you the contact information.

In the meantime, you can always double check to make sure that your banking info is confirmed in your profile.  If it is, then confirm if the last 4 digits of where the payment went, is the same last 4 digits of  you bank account.

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

[andrewowens]

@CHENGCHE @MelanieT 

I am a consistent monthly expense user so the Bank details are correct and I have always had my expenses sent to my Bank.  So there are 2 expenses that have now been "sent for Payment" waiting

[MelanieT]

@andrewowens I was able to find your account and I do see the two reports.  You will want to reach out to your Admin for SAP Concur and have them create a support ticket.  It definitely looks like something has changed.  I will send you a private message with contact info. 

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.