Expense section disappeared from concur app both on computer and phone

[hslag]

Help

Expense section disappeared from concur app both on computer and phone

[torchystacos512]

We are experiencing the same thing on all of our user and admin accounts.

[samfusco]

Same issue with me.

[mazage6]

Yep, same here.  Must have happened in the last hour as i was uploading receipts this morning.  Glad it not just me, and seems to be a system-wide issue.

[GMPGA]

Same issue with me. All my saved expenses and receipts have just vanished from my phone and computer and there is no longer any expenses section at all (just Trips and Approvals). 

[msalter]

Yes, same issue with myself and other users.

[Tinaturtle]

Same here

[kkaufer]

Same here. I was able to see it this morning and when I logged back in about an hour or so later, it was gone

[EGg]

Same here. this morning was working fine, now is gone...

[McIntyre58]

I'm having the same issue on my PC. No exense section is no longer there.

[Montey]

As of 1258 EST:

Degradation Issue

Services Affected: Expense, Request

OPI-5495123
Started: Monday, June 13, 2022 12:21 PM GMT-0400
Issue Identified Monday, June 13, 2022 12:58 PM GMT-0400
We are working to determine the user impact and will provide information as it becomes available.

[Ajthorpe1]

Help

Expense section disappeared from concur app both on computer and phone

When trying to open expenses, it takes me to travel to book accommodations.  The expense section has disappeared.

[Montey]

Its a known issue by SAP. We just have to sit and wait for now. 

[ecarmona]

Kindly let us know once this is solved since it is impacting all the users (user, admins). 

[Montey]

Issue Status Update Monday, June 13, 2022 1:29 PM GMT-0400

In the North America Data Center, accessing Concur Expense and Request services via SAP Concur website and SAP Concur mobile app is 50 % below expected level. Affected users may experience an error "You are currently not set up to use any Concur products. Contact your Concur Administrator for assistance" when attempting to access these services. Additionally, users may experience missing Expense and Request tabs. The Incident Response Team (IRT) is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.

[MJPB]

Where does concur post these updates?

[Montey]

Concur Open

[MJPB]

thanks! I didn't realize you could click the red dot to get details.

[Chakwal11]

will it be resolved soon?

[Ajthorpe1]

I'm experiencing the same issues. When trying to open expenses, it takes me to travel to book accommodations.  The expense section has disappeared.

[Ekilcawley]

I'm having the same issue