Expense payment not received

[Tmwallace]

I usually get my expense payment with in 2-3 days of approval. This time it’s been showing submitted for payment for two weeks. Anyone know what could be causing this and how to resolve the issue.

[rohanpatil]

Hi @Tmwallace,

If the expense reports are approved and the payment is pending, you will usually see some message indicating any errors that may have occurred.

If you do not see an error messages, my recommendation is to reach out to your internal helpdesk teams/ Concur administrator. This is because there may be issued in the ERP system that executes the payments which has led to the delays. Hope this helps.

[KevinD]

@Tmwallace if you aren't sure who to contact, I recommend starting with either your Finance or Payroll departments.