Expense app camera function

[andrewcrowe]

Hi there,

I'm running the current version of the Concur Expense app on an iPhone 15. Whenever I try to take a closer photo of a receipt, the image is blurry and the app isn't switching between iPhone camera to provide a crisp / viewable receipt image. Is SAP aware of this issue and working on a solution? The only current solution is to save the photo to the camera roll, then upload, which isn't as efficient. 

Thank you, Andrew

[MelanieT]

@andrewcrowe Hello!  I am very sorry for the issues happening with the camera.  I have reached out to our Mobile team to see if they are aware of this and if there is any workaround.  I will update you once I hear back!

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

[Khurtz]

Hi Melanie,

We are having this issue reported as well as the CEO of our company put in a ticket saying the used to not happen but now seems to happen frequently to her and other users she has spoken with. Please let me know if there is anything I can have her try or if this is determined to be a bug that your Mobile team is investigating.

[andrewcrowe]

Thanks @MelanieT and @Khurtz. The issue is the app is not switching between cameras within the iPhone - it is trying to take photos using the longer range camera, therefore can't focus on an element so close. I'm surprised the Concur Team isn't able to rectify as it would/should easily integrate into the Apple camera system, just like all other apps. 

The workaround is frustrating - take a normal photo with the iPhone photo app, then upload reducing efficiency.

Thanks, Andrew