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linhlam86
Occasional Member - Level 1

Delinquent Charges

Hello everyone,

 

I have 2 delinquent charges on my purchasing card, one from June and the other is from August. I tried to make a new report for these charges but the error message states that I must put them in the expense report for that statement period. But there are no statement for that period that I reported to Concur. I even tried to change the date on the new report to reflect the date on those charges but I keep on getting the same error message. Please let me know how to fix this. 

2 REPLIES 2
KevinD
Community Manager
Community Manager

@linhlam86 unfortunately you cannot fix this. The way the system is configured is your company has defined card statement periods. For example, a statement period would be June 23 through July 22nd. The report you create for this date range is called a statement report. This statement report can only contain expenses with transaction dates that fall in this range. 

 

If you need to get these two charges paid for, I suggest speaking with your direct manager about how to proceed. Your company probably has a policy on how this situation should be handled, but we here on the community won't know what that is. 

 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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linhlam86
Occasional Member - Level 1

Thanks Kevin for the reply,

 

The problem is that these 2 charges were already paid for using the company card, it just has to be approved and send in as a report which there should be no problem getting it approved. The only problem here is how do I get it on the previous statement which were either reported or wasn't even created. So you're saying there is no fix to this?