Delegate Receipt Emails Not Showing in Proper Account

[ereynolds]

Hello, 

Receipts from a delegate to a CEO account have stopped going to the CEO's profile. 

On the CEO's account we had the delegate as the 'verified' email so that they could forward receipts without having to type the CEO's email in the subject bar each time. (The delegate almost never has expenses of their own so they didn't need this function for their own profile.)
In February the receipts started posting to the delegate's profile though. Settings were not changed on either profile. Has something changed with Concur to no longer allow this?

Thank you

[MelanieT]

@ereynolds Hello!  I am checking on this for you and will update you as soon as I have more info 🙂  

[MelanieT]

@ereynolds I reached out to our Email team and they stated that it sounds like a syncing issue.  Please ask the delegate to un-verify and re-verify the email address within CEO's profile. This should fix the issue.  If it doesn't, just let us know!

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