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tnicholson
Occasional Member - Level 1

Delay in audit processing

Anyone hear or get an alert regarding delays in audit processing that may span 2-3 days past the normal SLA time.
Getting told there is a known issue  and delay in their audit processing of an additional 2 – 3 days above their SLA for each submission.

This is causing delays in expense reports and being told that SAP Concur stated this is affecting all customers in all regions.

4 REPLIES 4
JessicaL
Frequent Member - Level 1

Yes, our delay is now 7 days. It is causing delays on payments to all employees by a week. This has been happening since the beginning of October.

Jessica
Travel and Expense System Administrator
tnicholson
Occasional Member - Level 1

Jessica, 

Thank you!. Do you have an official bulletin or alert that you can share or do you have somewhere you can direct me to?

s15nic
New Member - Level 1

No.. its more than that!

I have submitted on 10.11.21 til date no audit has yet to be performed 

Susan1
Occasional Member - Level 2

Has anyone had an update from Concur about the delays, this is now getting very frustrating