Concur Expense: Manager Approval Not Working

[ashirley]

Hi,

We have a situation where the credit card transactions in random reports for just one of our credit card users gets stuck once her manager attempts to approve it. The audit trail just shows "approved by" manager and timestamp like 4 times but it's stuck in his queue. 

I've seen this before for reimbursement expenses and that was a simple fix as I had the reimbursement report recalled, deleted, re-created, and submitted but that's not an option here because the transactions don't seem to connect to the card transactions correctly.

Anyone have insights or experience with this type of approval workflow error?

Thank you!

[KevinD]

@ashirley I've not come across that issue before. What is the name of the report? 

Also, have you have the Expense Processor pull up the report and try approving it to see what happens? This might push it through. 

I can take a look at the report to see what the audit trail show, but I cannot promise I will know the issue. 🙂