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pandevp
Occasional Member - Level 1

Changing payment type

I have a payment listed as Cash that I cannot change to Travel Card. The payment was made on a Travel Card. TYIA

2 Solutions
Solution
JessicaL
Frequent Member - Level 1

Hello,

How long ago was the charge made on your company's travel card? Some things, like airfare and hotel, can take up to 8 business days to come into Concur.

Best,

Jessica
Travel and Expense System Administrator

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Solution
KevinD
Community Manager
Community Manager

@pandevp I looked at your profile and it appears this issue has been resolved, correct?


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

View solution in original post

10 REPLIES 10
Solution
JessicaL
Frequent Member - Level 1

Hello,

How long ago was the charge made on your company's travel card? Some things, like airfare and hotel, can take up to 8 business days to come into Concur.

Best,

Jessica
Travel and Expense System Administrator

View solution in original post

Solution
KevinD
Community Manager
Community Manager

@pandevp I looked at your profile and it appears this issue has been resolved, correct?


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

View solution in original post

parosio
Occasional Member - Level 2

Hi to everyone!

I have "all" payment listed as Cash that I cannot change to Credit Card AMEX. My profile has been reloaded with others, but I think that there is a mismatching between My Profile in Concur and AMEX credit card. Can you pls help me? Tks Regards Paolo

 
KevinD
Community Manager
Community Manager

@parosio The way SAP Concur works for those with corporate cards is that you don't and in fact cannot choose the Payment Type to Corporate Card/AMEX. That payment type gets applied to expenses that have imported in from AMEX and uploaded into your profile. If all the Cash expenses you have were actually paid on your corporate AMEX, you will need to delete all of these and add the AMEX charges. 

 

Lastly, what do you mean by "My profile has been reloaded with others"? 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
parosio
Occasional Member - Level 2

Hi Kevin

Thank you.

So, travel expenses have been paid with AMEX, but these type of credit card expenses don't appear in Concur, even if I check import expenses.

I asked to a collegue and he has the possibility to choose cash or credit card/electronic payment in Concur.

 

Ragarding my profile: there have been problems since I got hired (Sept 2021). For example: I searched some hotels for my travel business by Concur but no one was "available" .... I caught a wizard error (pls see screenshot in attach).....I had to reserve and pay directly through AMEX...Concur team (or better my focal point) said me to have found some problem with several profile just added. So my profile was reloaded in order to solve the problem (they hoped so). Now I can choose hotels (I haven't already tried to reserve an hotel because of AMEX problem), but I can't see AMEX expenses: If expenses are not imported in Concur I think I can't be rembursed. Isn't true?

Thank you

Bye

Paolo

 

parosio_0-1634111785677.png

 

 

KevinD
Community Manager
Community Manager

@parosio I looked at your profile and although you have been physically given a corporate AMEX card, the card is not assigned to you in the SAP Concur system. In fact, I didn't see the card account at all. That would explain why your AMEX transactions are not showing up for you. Try looking up James Lamont in your company directory. He has site administration permissions and should be able to help. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
parosio
Occasional Member - Level 2

Hello Kevin!

Thank you for your answer and for the great support!

I'll try to get in touch with James.

 

Thank you

Paolo

parosio
Occasional Member - Level 2

Hi Kevin.

I have some problems in getting in touch with James.

Have you pls another contact for this matter? Maybe he is out of office. I need to organize a travel work for the next week.....Thank you

 

Have a nice day!

Bye

Paolo

parosio
Occasional Member - Level 2

Hi Kevin!Brooke Barry resolved the problem regarding the mismatching between my AMEX and my ID IBM. Thank you!!!! Bye. Paolo

KevinD
Community Manager
Community Manager

Glad to hear it. 🙂


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.