My boss has a $0 expense on his concur for American Airlines. How does he expense that. This is urgent card is suspended because this item cannot be cleared with $0 amount.
If you have company paid airfare and this was a credit, you may also have a rule that oes not allow a negative report to be submitted. Airfare on the report could actually be less than $0 and stopping your submission. Look at the report details/totals and it will show if there are company paid credits. If so, just remove the airfare that is causing the issue and submit the report. You need to have more airfare $'s than credit $'s for the repor tto submit.
@wayman I looked up your boss' expense reports and I didn't see any $0 American Airlines card transaction. I also see that there are three expense reports submitted for your boss. Has the issue been resolved?