Random Audit Function

[toriehigh]

I'd like to start using the random audit function within Concur, but I have a couple of questions before I switch it on.  First, if I choose a percentage, how is that determined?  Is it based on an average of our monthly submission numbers?  Weekly?  Daily?  I'm just trying to get an idea of how many additional reports I'm going to end up looking at!

Also, do users get an email notice to state that their report has been chosen for a random audit, or would they just see that status if they go in to check their report status?

Thanks!

Torie H.

[MGordon]

The process works well.  We set our percentage and random reports come into the processor queue daily for review.  We also have specific audit rules that route expense reports for review (high cash, international, etc).  If you find that too many reports are coming in for audit, you can adjust your percentage.

Associates do not get an email informing them that their report is selected for audit.

[toriehigh]

Thank you!  Do you have any idea what the percentage is based on?  

[GrantC · Accepted solution]

The percentage is determined at the time the report is submitted and the system uses a random number generator to determine what is random and what is not.

Suppose you set your random percentage to be 20%. When the user submits, the random number generator spits out a number form 1 to 100. If the number is from 1 to 20 you are in the 20% and selected at random. If the number is from 21 to 100 you are not selected at random.

A few useful notes:

• If you want the random selection to impact the workflow in any way you should contact support to make the workflow changes.
• If you are using the Concur Audit Service always check with them before adjusting your Random Audit Rule.
• Make sure the Exception used by your Random Audit Rule is set to be visible by the Expense Processor only.
• The system does not store the random number.
• There is a lot of confusion around the way this works with customers. Using the 20% example above, if you turn it on today and then look at all of the expense reports submitted in August that were selected at random, that number will not be exactly 20%. It could be more or less. The larger the overall sample size, the closer it will be to exactly 20%. I use the example of a coin flip to illustrate this to customers: The chance of getting a heads or tails on any coin flip is statistically 50%, but that does not mean I won't ever get heads 4 times in a row. If I only look at 6 coin flips I might think the odds of getting heads vs tails are 66.67/33.3. The more times I flip the coin, the closer I get to a true 50/50 data spread.

I hope this helps.

[toriehigh]

Thank you, Grant!  I am pretty sure that I attended a session at Fusion on Audit Rules that you were hosting, which is where I first heard about the Random option.  I really appreciate you providing these details.

[aayushi261994]

Hi,

is it the processor or Concur Audit Service who performs the Audit?

[KevinD]

@aayushi261994 for the Random Audit you set on the Audit Rules screen, a Processor Auditor or a Processor would do this. Concur Audit Service is a separate add-on service. 

[bkoh974]

Hi @MGordon , I have set the rule to 100% now to try this out. However i'm not sure if i'm missing a step, the reports do not go into the processor queue. 

@KevinD  - Didi I miss out something? You any idea? I have created users for EXPENSE PROCESSOR (AUDIT) as well. 

Thanks for all help.

[bkoh974]

Is this supposed to work in this manner? 

RANDOM AUDIT = is only for view purpose to expense processor? 

Or is it a HOLD POINT (pending audit approval), before it goes to manager for approval?

[KevinD]

@bkoh974 Random Audit is done internally and should be done by someone that has been assigned the Processor Audit permission. The Processor Auditor does a review of the report before it goes to the manager. So, to answer your questions, it is both. It won't progress to manager until the Processor Auditor reviews it. The Processor Auditor does not approve the report, they just review it to ensure it is within policy.

[bkoh974]

Hi @KevinD   , the only role we see is "Expense processor (AUDIT)", there isn't "Processor Auditor", so is this the reason ?

[KevinD]

@bkoh974 Expense Processor (Audit) is the permission, Processor Auditor is just how I refer to the person with that role/permission. 🙂

[bkoh974]

@KevinD  thanks. then yeah..something isn't working for me...i'll contact support. cheers 🙂