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ITAdmins
New Member - Level 2

Receipts do not upload using iPhone Mobile App

I have a user that is reporting that when she uploads a receipt photo, the photo never uploads. She states it just spins.

Troubleshooting Steps:

1. Uninstalled and re-installed the app - no change

2. Confirmed iOS version is: 13.2.3 (Most Current)

3. Install SAP Concur App version: 9.74.0.1910221049 (Most Current)

4. Tested taking a photo of a receipt using my phone (Android) - Upload worked

5. Web portal is working OK for her which is her current work around.

 

At this point I appears that it is only isolated to her, as our other iPhone users are not experiencing issues, whom are all at the current version types as well.

 

Any suggestions on a solution for this?

ThankSAP Iphone Image.png

1 Solution
Solution
Ronald_Deloitte
Occasional Member - Level 2

Hi,

 

Just create a ticket at Concur side. Or ask your admin to do so. That worked for me. 

 

Regards,

Ronald.

View solution in original post

1 REPLY 1
Solution
Ronald_Deloitte
Occasional Member - Level 2

Hi,

 

Just create a ticket at Concur side. Or ask your admin to do so. That worked for me. 

 

Regards,

Ronald.