Hi Richard -
We're wondering that as well. Sounds like this was not discussed at Fusion?
It would be hard to know without delving into it and seeing what it can do.
We've been trying to identify a customer who is using it to learn more from their experience but have not made any progress going down that road either.
My company has talked to AppZen twice and seen demos. It's sounding to us like it could replace Concur audit if it works as promised.
Of course there will always be expense reports to review but if they could be narrowed down to reports with real issues we probably could handle the volume.
We're also rethinking what should be audited as opposed to other ways to review or communicate (eg. reports, automated emails, training).
Because of the workflow integration that Concur Detect by AppZen has with Concur Expense, you're able to do this (selectively bypass manager approval and send direct to payment) today. We're implementing this right now with one of Concur's largest global customers.
Another slick feature that the workflow integration enables is to automatically send back certain 'violations/mistakes' to the employee for correction without any auditor or manager needing to have wasted time looking at it. An example is an incorrect receipt - if AppZen determines that the receipt doesn't match the expense entered, it can automatically return the expense to the employee and tell them to correct and resubmit.
Thanks Jonathan - this sounds great!
I have a meeting set up with a colleague of yours to discuss the prospects of using Detect this Friday.
Hi Jonathan, can you tell me how to set up the automatic send back to an employee. Right now, ours gets flagged as a "HIGH" level and we have to manually go in and either approve it or reject it.
Has the Concur team been able to connect you with an existing Detect/AppZen customer? If not, let me know and I'll make sure they get you and Bob set up with what you need.
I too would like to get more details on Concur Detect as we are in process of implementing Concur Expense globally without Concur Audit. If this product can help reduce the amount of time the AP team audits, would be great so we can focus on the medium/high risks expenses that Detect identifies. Following your post.
Hi, I am also interested in hearing about Concur Detect. We are currently using Oversight for our Analytical Audits but I have seen a demo from AppZen and I really liked their product so I would like to hear more. We have never used Concur Audit.