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Support Phone Number

For Administrators and Authorized Support Contacts:
Call +1 (855) 895-4815 and select the Authorized Support Contact option from the menu. See more information.

For End Users:
To access your dedicated User Support Desk phone number, please log into your SAP Concur system, click on Help, then click on Contact Support. See more information.

How Do I Check the Payment Status of an Expense Report?

SAPConcurTeam
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If your company is using Expense Pay, end-users can check the payment status of an approved report by following these steps:

  1. Go into your approved expense report.
  2. Click Report Details (If on Legacy UI, click Details).
  3. From the drop-down options, select Report Payments.
  4. On the pop-up window, you can review the payment status and the estimated payment date of your expense report.

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Note: The Report Payments option may not be visible to you on the drop-down if your company is handling report reimbursements internally.