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About the Author
I am our Community Strategy Retention & Demand Manager here at SAP Concur, and have been with Concur since 2017. Some of you may recognize me from the LinkedIn Client User Group back in the day, which I managed and moderated. I am thrilled that we now have this evolution to Community available, and hope you are taking full advantage of our resources, groups, and forums. Please reach out to me if you have any questions or concerns about our Community, or just to say hello!

Increase End User Attention Via Email

MitchellW
1 0 202

We have changed the sender of email reminders and email notifications.

Instead of using the default one autonotifications@concur.com we replace it using one of our own.

We noticed that most of the employees were not reading those emails because they had a rule in outlook that is sending this emails to an archive folder.

By using a custom sender from our company, users will pay more attention to these emails.