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Occasional Member - Level 1

Unable to change the CTE Login Name.

Hi all


I am trying to change the CTE Login Name for a user. After i hit save, i get a pop up asking if i am sure and then get an message 'The login ID is not available'.


I have checked to make sure anyone else has the same id and there are none.


Any help!




2 Replies
Routine Member - Level 3

Dear user,

it might be that the same user Id is accidentally assigned to another user. 

Under the Concur User Admin make a search for Login ID, rather than user name. You hopefully should find the answer. If not, you might open a support ticket within Concur support.

Kind Regards

Alessandro Munari - Travel Expense Project Manager
Occasional Member - Level 1

Hi Alessandro - 
Thanks for your suggestion, yes i had tried searching for the user using the 'Login ID' even then i didnt find any duplicate. Anyways, i am going to create a ticket for the same.