We are expanding our Concur footprint (we use SSO).
A number of employees have raised internal support tickets due to the following:
When selecting a 3rd party app / add on available in Concur, it routes them to Concursolutions.com (which requires their user ID and password). Since they are SSO, they don't know their ID/password. They start trying other system IDs and passwords...it is extremely confusing.
Has anyone run into this issue? We'd like these to also use SSO regardless of what is selected in Concur.
Appreciate any help or advice - as always.
We also use SSO and have had this issue with users reconnecting to the mobile apps.
Even though they have verified their details, the app still insists on a logon and paaword
I ended up adding a password to their user account. It seems that they only need it once and then they go back to SSO
So far we have had 5 occurences of this in the past 5 weeks
Hope this helps
We have a new user who received the following on his Mac, when I click on the link with my iphone...I also end up at Concursolutions.com.
(Trish is too nice - I'm not going to give anyone passwords!)