cancel
Showing results for 
Search instead for 
Did you mean: 
DavidW
Routine Member - Level 1

Reporting/Intelligence is timing out

We have been getting a "timeout" in Intelligence since last week.  Anyone else running into this issue with their Concur reports?

Capture.JPG

This happened 2 months ago, and Concur was able to determine a server/load balancing issue. 

Thank you in advance.

 

1 Solution
Solution
DavidW
Routine Member - Level 1

Thanks Grant.

That helps. We had Concur reporting services take a look and with the rebuilt reports the issues appears to have gone away.

View solution in original post

14 REPLIES 14
Rebecca
Occasional Member - Level 3

Hi David,

We are getting this error too.  I raised a case with Concur yesterday but I'm still waiting for a response.

 

Thanks

 

Rebecca

AshleyB
SAP Concur, Former Employee

Hi @DavidW and @Rebecca,

Thank you for bringing this issue to our attention and starting the discussion. We are always looking to improve. I have passed this message along to the right teams and will get back to you with any insights they provide.

In the meantime, if either of you still have open cases regarding this issue please send me a private massage with your company name and the case number so I can check on them for you.

 

 


Best,
Ashley Bragg
SAP Concur - Community Manager

Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
MarshaC
SAP Concur Employee
SAP Concur Employee

@AshleyB could you reach out to me via Skype and let me know if you have heard from other cusotmers having this same issue?


Marsha Calfee
Director, Product Management
Data Platform & Analytics
AmberLee
Routine Member - Level 3

Wow! 3600 second limit huh? Minutes/hours would be too easy...

ค๓๒єг ɭєє - ᴄᴏɴᴄᴜʀ ᴄᴏɴɴᴏɪssᴇᴜʀ
(っ◔◡◔)っ  ☆ Fort Worth, Texas ☆
MarshaC
SAP Concur Employee
SAP Concur Employee

@DavidW,

Have you opened a support ticket regarding this?

Marsha


Marsha Calfee
Director, Product Management
Data Platform & Analytics
DavidW
Routine Member - Level 1

@MarshaC

Yes, we did create a ticket.

The reply (paraphrased):

There are no issues with Intelligence. Working as expected

 

MarshaC
SAP Concur Employee
SAP Concur Employee

@DavidW @Rebecca, Let me see what I can find out about this. I'm assuming this is still happening??? I'll also reach out to @AshleyB to see if other customers have sent a message to her. Sorry you are having this issue.


Marsha Calfee
Director, Product Management
Data Platform & Analytics
MarshaC
SAP Concur Employee
SAP Concur Employee

@DavidW @Rebecca, Can you give me the support ticket numbers for this incident? I need that in order to do any further troubleshooting.

Marsha


Marsha Calfee
Director, Product Management
Data Platform & Analytics
DavidW
Routine Member - Level 1

@MarshaC

I'm running a report now...and it is still timing out. Cases: 11853177 and 11860030

 Capture.JPG

MarshaC
SAP Concur Employee
SAP Concur Employee

@David, checking into this now.


Marsha Calfee
Director, Product Management
Data Platform & Analytics
Rebecca
Occasional Member - Level 3

Hi Marsha,

 

My ticket number is 11910723. 

Thanks

 

Rebecca

f2nelsj0
Occasional Member - Level 2

Hi David - I am in Intelligence right now and have been multiple times this week without having any errors or issues.

Have a great week,

Jennifer Nelson

GrantC
SAP Concur Employee
SAP Concur Employee

Hi David,

Just to provide a little clarification: There are two built in limitations on reports in Intelligence; one limits execution time to 1 hour (3600 seconds), the other limits rows returned  to 200,000.

This is genrally not an issue, but can come up with larger reports or with larger companies, or in hour case, where there was a server issue.

Grant

Grant Chase - Sr. Training Consultant - SAP Learning
Solution
DavidW
Routine Member - Level 1

Thanks Grant.

That helps. We had Concur reporting services take a look and with the rebuilt reports the issues appears to have gone away.

View solution in original post