Employee ID not available...

[marscosta]

So I've gotten a support ticket request from a user who is an admin on our SAP Concur account, I have no experience using the system in anyway shape or form but I offered to help if I could. The behavior is when the admin attempts to add a new user, fills out all the relevant data and then clicks SAVE. Concur spits out an error saying:

"the login ID john.doe@contonso.com is not available"

I have validated that the email is correct and beyond that I have no idea why this error is being given, other than the email is already in the system, but after having her check for it in User Administration, It is not.

Any help or insight would be greatly appreciated.

[KevinD]

@marscosta This could one of two things:

1. Lately there have been issues with user accounts and creating new ones or making changes to existing accounts. My guess this what is going on in this case.

2. It is possible that the login ID is used somewhere else. Not likely, but I've seen it happen before. 

Can you send me a private message with the login ID that the person is trying to create. I'm guessing you put John Doe instead of the actual employee's name. 

[cwolenuk]

@KevinD  Hi Kevin, I'm having a similar issue.   I'm trying to input a new user and keep getting the username is unavailable.  Any help would be much appreciated. Thanks!

[KevinD]

@cwolenuk to narrow down the issue, can you send me a private message with the User ID you are trying to add, please? This way I can see if it is already in use or if this is falling under the known issue we've been having with adding new users. 

[aramas]

I'm having this same issue with 2 new users I'm trying to set up. However, one informed me he had previously set up a Concur test drive account (his words) with his work email address but I cant pull it up anywhere in Concur.