Cannot login to Concur Mobile App

[Neslo]

Hello

I have same issue. I can´t login to the Concur mobile app.

I have tried to reset the PIN, Password, deinstall/Reinstall the mobile app. It will not let me login.

I have no problem with the desktop version.

Please advice

/ Jesper

[AnnaDizo]

Hi @Neslo ,

Thank you for contacting SAP Client Support.

To properly assist you on this case, after resetting and uninstall/reinstall, are you getting an error when you try to log back in? Are you seeing a "Network Connection Error". If yes, this may be similar to an issue where several Users are affected. 

Kindly open a Support Ticket via the Support Portal or  reach out to you SAP Concur Admin  to open a Support Ticket on your behalf. Kindly include your login ID on the ticket.

Thank you and Regards,

AnnaDizo

[BenHsu]

Hi,

I can't login to Concur Mobile App since yesterday. Even I've changed my PIN.

BEN

[AnnaDizo]

Hi @BenHsu 

Thank you for contacting SAP Client Support.

To properly assist you on this case, after resetting and uninstall/reinstall, are you getting an error when you try to log back in? Are you seeing a "Network Connection Error". If yes, this may be similar to an issue where several Users are affected. 

Kindly open a Support Ticket via the Support Portal or  reach out to you SAP Concur Admin  to open a Support Ticket on your behalf. Kindly include your login ID on the ticket.

Thank you and Regards,

AnnaDizo

[JacobW]

Hi Anna, it was working fine but today the same issue is back. I have tried resetting pin and PW multiple times  (as per my Corp help desk) and still can’t log into the mobile app. 

desk top is working fine  

any suggestions would be greatly appreciated. 

Best,

Jacob

[AnnaDizo]

Hi @JacobW ,

Good day.

I did a remote wipe of your mobile PIN, kindly logo to your Concur account on the web. Go to Profile >> Profile Settings >> Concur Mobile Registration - on this page you will see a link or fields to create a new mobile PIN. Go ahead and create a new one then try logging in again to the Concur app.

Let me know of the result.

Thank you

AnnaDizo                                                                                      

[JacobW]

Anna, thank you so much! It work. 

Cheers,

jacob 

[Giselle]

Hi anna,

I am having the same issue please could you remotely wipe my password?

many thanks

giselle

[AnnaDizo]

Hi @Giselle ,

Good day!

If you can kindly provide me your login ID so i can process a remote wipe.

Thank you,

AnnaDizo

[JacobW]

The remote did work for the better part of the day. Now when I try to log in it’s giving me a ‘connection error’ msg when I know I’m connected. 

Is is this a broader issue? 

Thanks,

jacob