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tjbmoreno
Routine Member - Level 2

What’s the status of a new platform for Solution Suggestions?

At last year’s Fusion there was a micro session on fixing/replacing Solution Suggestions. At this year’s Fusion there was no mention of it. What’s the status?
Terri Moreno
Looking for new opportunities!
Anaren, Inc. - Travel Manager - Syracuse, NY
2 Replies
Community Manager
Community Manager

Re: What’s the status of a new platform for Solution Suggestions?

Hi @tjbmoreno,

Thank you for posting! We are glad to see your interest in helping us improve our customer experience. 

At this time, we have not migrated to the new platform due to technical challenges. We will be continuing to utilize the original Solution Suggestions tool within the Support Portal. We are will continue to work on program improvements and will be providing updates as we have them.

Best,
Ashley Bragg
SAP Concur - Community Manager
sasrsc
Occasional Member - Level 3

Re: What’s the status of a new platform for Solution Suggestions?

The current SS UI is really poor. I also question how much it is used by Concur to decide what features to enhance. I sometimes wonder if it's an easy "out" for support to simply say "it's working as designed, you need to put in a SS for that, goodbye".