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Christie
Occasional Member - Level 1

Unable to log onto Concur mobile app

Hi, I just downloaded the Concur mobile app on iPhone and received a company CODE SIGN IN. Once I put that in, the app goes to a blank page and stays there.  See attached.  I returned to the sign in page and attempt to sign in with my work email address and hit sign in, the app goes to the same blank page and stays there as well. I have tried re-installing to no avail.  Please help. 

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1 Reply
JessicaL
Routine Member - Level 2

Re: Unable to log onto Concur mobile app

Hi @Christie,

Some of our users had issues before they added a PIN to their account.

Navigate to Profile --> Mobile Registration to set up a PIN.

There are user guides and a video tutorial here:

https://www.concur.com/en-us/features/mobile-support

But, if it's beyond the scope of training/PIN, I would definitely submit a Concur help request with specific issues - logins of the users having issues and screenshots, if you have them.

Best,

Jessica Lynch
Associate Accountant & Travel Manager
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