Solved: Concur Mobile App Log in not work - Page 3

captonmoo · ‎Jan 11, 2019

I have tried resetting my password and logging in and setting a pin but nothing works. I cannot get into the mobile app, but my password on my laptop works and I can access concur just fine.

Any thoughts?

AshleyB · ‎Oct 11, 2019

Hi All,

Thanks for resourcing the SAP Concur Community for this issue.

We are no longer wiping phones directly from conversations happening here on the community. You will need to create a support case to get mobile errors resolved.

Here are two ways to get support:

You can contact your company’s authorized support contact. They will be able to help you create a support ticket for this issue. Your company should be able to tell you who they are and provide contact information.
If your company subscribes to User Support Desk you can call them directly and create a support ticket. Your company will be able to tell you if this is an available support channel and provide you with the number.

For more general information on logging into your mobile app check out this video:

I hope this helps!

Best,
Ashley Bragg
SAP Concur - Community Manager

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