used mobile for sometime with great success. Tried to log in with out success on mobile but able on Laptop. Changed password and Pin multiple times, without any success on iPhone.
@Medic1097 Hello, are you still having the same issue? In case and you are using your Mobile PIN. Please log on to your Concur account on web, go to your Profile Settings > Concur Mobile Registration page > Forgot Concur Mobile PIN > enter your login ID then submit. Access the password reset email via your mobile device and from there you can create a new PIN.
Please advise of result. Thank you.
I am having the same issue. I have been using the mobile app for some time. Suddenly it wants my password and tells me I need to set a password on the device (I already had done that) and to go to settings, which I do, but there is only gray on SAP Concur settings -- no way to click on anything. I tried resetting my password from the laptop, but this doesn't matter. I can't get in.
I am *not* logging in. Like I said, the app asks me for a password -- well, it says I must have a password, which I do -- but there is no place to log in. I go to settings but I can't click on anything that will allow me to log in. Originally, I logged in once and the app then remembered me. Now it doesn't remember me and there is no way to log in. I've tried re-setting my password.
In case, kindly uninstall/reinstall the app on your device. After install, launch the app if you are prompted to the Sign in page or if you are automatically logged in. Add screenshot in case.
Here are the images. When I deleted and reinstalled Concur (for the second time, just to be sure), I got this when I tried to open Concur. I clicked the GO To Settings link, and got the second page. As you can see, there is no way to click on "SAP Concur Settings" -- it is grey and nothing happens when I try to click there.