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JacobW
Occasional Member - Level 1

Re: Cannot login to Concur Mobile App

That worked. Thank you Anna. 

Andrsmith
Occasional Member - Level 1

Re: Cannot login to Concur Mobile App

Hello @AnnaDizo 

 

i am having this issue as well. I can log in through internet explorer but not app. I have tried all mentioned steps in uninstalling and reinstalling. Also tried changing mobile pin. Nothing works. My email is asmith@maxonlift.com 

kchua
Occasional Member - Level 1

Re: Cannot login to Concur Mobile App

@AnnaDizo 

 

I'm also having problems logging into the app. It works fine on the internet browser.

SAP Concur Employee
SAP Concur Employee

Re: Cannot login to Concur Mobile App

Hi @Andrsmith 

Good day.

Kindly log on now to your Concur account on web. Uder your Profile Settings, create  a new PIN on the Concur Mobile Registration page.

 

Regards,

AnnaDizo

SAP Concur Employee
SAP Concur Employee

Re: Cannot login to Concur Mobile App

Hi @kchua 

Good day.

Kindly confirm if at this moment you are still not able to log in. Also in case kindly provide me your login ID.

 

Thank you

AnnaDizo

Andrsmith
Occasional Member - Level 1

Re: Cannot login to Concur Mobile App

It worked!!!! Thank you so much for your help @AnnaDizo 

GavinAllen
Occasional Member - Level 1

Re: Cannot login to Concur Mobile App

Hello,

 

I'm using the SAP concur App on iphone, but since yesterday i cannot log in, and I'm getting "we dont recognise the information entered" error, accessing from desktop is ok.

 

I have reinstalled the app, and changed my password, the error persists,

 

User : 3155729@BA.com

 

Thanks

Gavin

kchua
Occasional Member - Level 1

Re: Cannot login to Concur Mobile App

@AnnaDizo 

 

Thank you! It works now!

Umasankar
New Member - Level 2

Re: Cannot login to Concur Mobile App

Hi,

 

I'm using the SAP concur App on iphone, but since yesterday i cannot log in, and I'm getting "we dont recognise the information entered" error, web access is ok.

 

I have reinstalled the app, and changed my password, the error presists,

 

User : uramachandran@infinera.com

 

Please help me to resolve this issue.

 

Thanks.

mpsamuels
Occasional Member - Level 1

Re: Cannot login to Concur Mobile App

Thanks @AnnaDizo 

 

I had issues (suspect I may have just forgotten my mobile PIN) some time ago and had put off trying to resolve it. It must have been just coincidence that I made time to try resolving the problem by resetting my mobile PIN etc at the exact time SAP were suffering an outage. I've just tried to login again using my newly reset PIN and it's worked with no problems.