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DCormier
Occasional Member - Level 2

Unlock Feature for Passwords instead of a reset

It would be extrememly helpful if Concur created an unlock feature for passwords vs always having to wait 24 hrs for the account to unlock or have an administrator manually change the employees password.

 

 

4 Replies
JessicaL
Routine Member - Level 2

Re: Unlock Feature for Passwords instead of a reset

I would agree and it seems odd that this does not already exist.

Best,

Jessica Lynch
Associate Accountant & Travel Manager
SAP Concur Employee
SAP Concur Employee

Re: Unlock Feature for Passwords instead of a reset

Have you had employees try using the Forgot Password link on the Sign in screen and have them select the option to receive an email with a link to reset their password?

In training our customers, I tell them about the possibility of locking their account and that after two attempts at logging in, use the Forgot Password link to avoid it being locked.

Maybe there are security issues with allowing an unlock. I'm guessing here, but seems like a plausible reason why there isnt' such a feature. :-)

DavidW
Routine Member - Level 1

Re: Unlock Feature for Passwords instead of a reset

Consider using Single Sign On (SSO).  This way, they don't need a separate password for Concur.

kirstin_rintoul
Occasional Member - Level 2

Re: Unlock Feature for Passwords instead of a reset

I also can't believe that admin don't have this function!  We are about to go live and have encountered this issue with an account that has been set up to use for our video production.  We now have to delay - this should be a standard piece of functionality that Admin are able to override the lockout.