aa.com

smullen · ‎Mar 19, 2023

When booking through concur, I do not receive my frequent flyer miles or get any of the benefits I currently have through AA.com. I made sure my information is correct in my profile. I called American airlines and they said to call concur. What could be the problem? I checked in online for my flight tomorrow and no frequent flyer perks at all, not even group 5 boarding.

KevinD · ‎Mar 22, 2023

@smullen your company's travel agency does all the ticketing, so I would call them to see if there is some sort of profile issue where the information you've entered in your Concur Travel profile isn't feeding over to the ticket.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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