Re: SABRE PROFILES SAFE MODE NOT AVAILABLE - SAP Concur Community

"" SABRE PROFILES SAFE MODE NOT AVAILABLE ""

I'm getting this error message when I attempt a travel search (any travel) also this occurs on all web browsers as well, any ideas what is causing this and how to fix it?

9 REPLIES 9

@Kenneth_Boswell have you tried contacting your company's travel management company about the issue? I think they would be better equipped to help with SABRE profile issues.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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I've contacted Adelman, they said to contact Concur, I'm still waiting to hear back from them(concur)

@Kenneth_Boswell okay. I posted the issue internally, but haven't gotten a response yet.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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I received a response from Concur; they cleared the issue and I am now able to search and make reservations.

Thanks for all the help on this .

@Kenneth_Boswell Great to hear. I just had been given the resolution and it was a little bit involved. Glad it was able to get cleared up. Happy booking. 🙂

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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Hi @KevinD - was there a good solution to this problem? I'm having the same issue. Thanks

@sillssills15 the solution was something that a person with Travel Admin rights or SAP Concur would have to do.

Do you know who at your company is the SAP Concur Admin? If not, ask your direct manager if they know.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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I have 2 users who are having the same issue. Can you assist or provide the link so I may submit a ticket. Thank you in advance!

@dlamar are you a site administrator at your company? If so, when are on the SAP Concur home screen, click Help in the upper right corner. Look to see if there is an option to Contact Support. If so, that is where you would go to submit a help ticket. If not, go to the Support and FAQs here on the Community. On the main screen on the left hand side you'll see a phone number for admins to call.

If you are not a site admin, you can still see if the Contact Support option is in the Help drop down menu I referred to. If you don't see it, then you'll need your company's SAP Concur site admin to submit the ticket on behalf of the two users.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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