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djwtg
Occasional Member - Level 1

Wrong images appearing in hotel profile

We are seeing images that are not in any hotel image library appearing (Leonardo, Vizily, ICE Portal) on our hotel profile. Where could these be pulling from? 

3 REPLIES 3
AshleyB
SAP Concur, Former Employee

Hi @djwtg

 

Thanks for posting!  I'd be happy to help.

 

If you would share your full name, company name, login email and preferred phone number in a private message (let me know if you want more info on how to use private messages here on the community), I can pass it along to our support team. They should be able to help.

 

 


Best,
Ashley Bragg
SAP Concur - Community Manager

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SMRE88
Occasional Member - Level 1

Hello - This is something we are experiencing at a couple of our hotels in our portfolio. How do we go about getting this updated? Our images pull through Leonardo.

KevinD
Community Manager
Community Manager

@SMRE88 have you tried contacting your Travel Agency to see if they can reach out to the GDS providers?


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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