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hmoore2
Occasional Member - Level 1

People Track Alert

We received an email from "PTA-Alert@travelinc.com" with an Alert message for a flight cancellation. The subject of the email was "People Track Assist :: ATTENTION "email address" (1 Affected Travelers) ::".

 

I am just trying to figure out the source of this email. I just wanted to verify if this is an email that happens because of a setting in concur or if I need to email Travel Incorporated or check their forums to see why we are receiving this email.

 

Any information on the subject would be greatly appreciated.

 

Thanks

Henry

1 Solution

Accepted Solutions
hmoore2
Occasional Member - Level 1

Re: People Track Alert

I was able to find the solution. The People Track Alert is from travelinc and there is no setting within concur to change this. I had to contact Travelinc support via clientservices@travelinc.com. The alerts basically go to primary contact for travelinc and can be changed by emailing the support team.

 

Smiley Happy

Henry

2 Replies
Community Manager
Community Manager

Re: People Track Alert

Hello hmoore2,


Thanks for posting on our community. We look forward to hear what other members might have to say about these emails. 

 

Thanks, 

Beshoy 

hmoore2
Occasional Member - Level 1

Re: People Track Alert

I was able to find the solution. The People Track Alert is from travelinc and there is no setting within concur to change this. I had to contact Travelinc support via clientservices@travelinc.com. The alerts basically go to primary contact for travelinc and can be changed by emailing the support team.

 

Smiley Happy

Henry