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Occasional Member - Level 2

Not receiving Concur Travel Itineraries after booking

Anyone else having issues not receiving the Concur Itinerary after booking?

1 Reply
Routine Member - Level 2

Re: Not receiving Concur Travel Itineraries after booking

Hi @YIsaacs,

Have you ever received an itinerary before and this is a new trip that you did not receive one? 

If you have never used Concur Travel before to book a trip, some of our users experienced this problem. However, once they verified their email address in their profile, they were able to receive them. 

Profile --> Profile Settings --> Email Addresses

Under the column "Verify", Concur will send an e-mail with a code that you then put in this location. 

If you have already done that, it may be an issue with the TMC and/or Concur - depending on when you booked, I know there were a few partial outages and/or maintenance going on last week.

Hope it helps,

Jessica Lynch
Associate Accountant & Travel Manager