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ronaldjose111
Occasional Member - Level 1

Locked concur Account

Hi All,

My concur account is locked. Tried many ways but not able to reset the password or unlock it.Contacted company helpdesk but they are not supporting concur.

Can anyone help?

Company: DXC Technology

Location: Bangalore, India

 

Thanks,

Ronald

9 Replies
SAP Concur Employee
SAP Concur Employee

Re: Locked concur Account

You can try the Forgot Password Link on the SAP Concur Sign-in screen and choose option 2 or contact your site administrator. However, if you are the site administrator, then you'll have to wait for 24 hours for it to unlock. If you are the only site administrator, you may want to consider giving admin rights to another person in your organization for just these types of situations.

I'm speculating here since I'm not sure on what roles you have in the system or how many site admins you have, etc.

Kevin

JessicaL
Routine Member - Level 2

Re: Locked concur Account

I agree. Having a backup password admin is crucial to these situations. Best of luck,

 

Jessica Lynch
Associate Accountant & Travel Manager
Highlighted
ronaldjose111
Occasional Member - Level 1

Re: Locked concur Account

Hi,

I am a user of concur only not site admin. somehow password reset link is not working for me

Thanks,

Ronald

ronaldjose111
Occasional Member - Level 1

Re: Locked concur Account

Now my account is automatically unlocked but i am not able to reset my password.

i am getting below error message

 

We are sorry, but we are unable to provide you with a password hint because you did not specify one in your Profile. If you need further assistance with logging in, please contact your program administrator at your company.

ronaldjose111
Occasional Member - Level 1

Re: Locked concur Account

Also tried to contact my company helpdesk but they are not supporting concur. Plus tried contacting concur support but no respnse... do they have any support email id? could you please give

 

SAP Concur Employee
SAP Concur Employee

Re: Locked concur Account

Your best and fastest resolution would be to contact your internal site administrator. You may have to ask around to find out who this person is, but they will be much faster at getting you a resolution than SAP Concur Support will.

kirstin_rintoul
Occasional Member - Level 2

Re: Locked concur Account

Hi @KevinD

We are about to implement Concur and encountered a locked account in test - our implementation partner told us that is no way to unlock an account and you must always wait 24 hours.  Is this incorrect?  I have full admin rights but cannot find any functionality to allow me to unlock and account.  I can reset passwords but that is useless if the account has actually been locked.

Thanks in advance

Kirstin

SAP Concur Employee
SAP Concur Employee

Re: Locked concur Account

I would try resetting the password and see if that unlocks the account. If it doesn't, then you'll have to wait the 24 hours. 

Venkat
Occasional Member - Level 2

Re: Locked concur Account

Hi,

 

Your Internal Administartor can reset any End user at employee profile.