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Occasional Member - Level 1

Flights & luggage


I'm getting a lot of complaints from my users that when searching flight it's very difficult to indentify wether or not checked in bags are included in the ticket or not.

There's no way to filter that we know of.
E.g. if an engineer is treavelling he needs to take his toolbox so tickets without extra luggage are irrelevant.
Sales on the other hand prefers flights with hand luggage only.

This is especially a complaint of my users in EMEA since over here adding luggage after then facts can be cumbersome and expensive.

How do other users/companies handle this in Concur?


1 Reply
Routine Member - Level 2

Re: Flights & luggage

Hi Steven,

First, we do not allow Basic Economy so that the option to add baggage is always there. 

Second, I agree it is difficult to find the luggage rules within Concur - but, for our company specifically, many of our travelers have signed up for rewards through the airlines themselves, so Concur cannot show that type of data (rewards). 

I am not sure if this is an area that Concur Travel is looking to improve, but I do hope in the future, there will be clearer ways to see this. I like your idea of having a filter for baggage costs. 


Jessica Lynch
Associate Accountant & Travel Manager