cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Occasional Member - Level 1

24h account auto unlock

Hi,

My account is locked on my cellphone App, I'm reading here that it's going to automatically unlock after 24h.

Is this 24h from the lock or 24h from the last attempt to connect ?

Thanks

3 Replies
Highlighted
SAP Concur Employee
SAP Concur Employee

Re: 24h account auto unlock

@lprovenaz the last incorrect attempt was what caused the lock, so aren't they one in the same? 

 

You may be able to reach out to your site admin and have them reset your password. This may allow you access to Concur sooner than the 24 hours.

 

Kevin


Thanks,
Kevin Dorsey
SAP Concur Sr. Training Consultant

Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
Highlighted
Occasional Member - Level 1

Re: 24h account auto unlock

Nothing I can expect from my company, I tried.

 

Now I'm unlocked, it took a bit more than 24h, hence y concern, but I'm ok now

Thanks

 

 

Highlighted
SAP Concur Employee
SAP Concur Employee

Re: 24h account auto unlock

@lprovenaz good to hear. :-)


Thanks,
Kevin Dorsey
SAP Concur Sr. Training Consultant

Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.