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Simon1
Occasional Member - Level 1

Mobile app opening desktop version

Hi all,

For the last week or so, the mobile app has been opening in desktop mode rather than the mobile version. this means I cannot attach reciepts as the button is off screen.

I have reinstalled a couple of times but nothing has fixed it. Also not sure if related but the app will not login on a wifi conection, only mobile networks.

Any ideas

Thanks

Simon

2 Replies
SAP Concur Employee
SAP Concur Employee

Re: Mobile app opening desktop version

Hi @Simon1 ,

Good day

Can you provide me more details, like are you logging in via SSO in mobile? Does the issue happen on both iOS and Android devices?

Thank you,

Anna Dizo

Simon1
Occasional Member - Level 1

Re: Mobile app opening desktop version

Hi Anna,

I am using the Apple version with a complany SSO login. Just trying to log in now, the app requires the SSO everytime, does not like the wifi anymore, then also requires the Concur login as well. Seems there is an option deactivated somewhere, so if forgets saved usernames and does not open in mobile view. So i cannot attach my reciepts to expenses (the only thing I use)

 

Thanks

 

Simon