Passport expiry Date

[bobajobrob]

I need to add an updated UK passport to my Concur travel account. 

The system complains that the expiry date is incorrect and refuses to let me progress - but the date is correct!

See screenshot below. Any idea what is causing this issue?

Rob

[cjmarimo]

Hello @bobajobrob 

Ensure that your system configuration in Concur is set up correctly.

Review this under Profile -> Personal Information -> System Settings

BR,

cj

[bobajobrob]

Thanks - I tried changing the date format to dd/mm/yyyy, and I also tried entering the date in both dd/mm/yyyy and mm/dd/yyyy format but I get the same error every time. 

Interestingly, when I change the date format in settings as you suggested, the format indicator for the boxes to enter the dates has not changed to reflect this - however I have it set in Settings, it always shows "Passport Expiration  (mm/dd/yyyy)".

I still get the "Passport Expiration Date doesn't appear to be valid" error.

[bobajobrob]

Settings page:

Input boxes: 

I have tried using the date selection boxes, and just typing the date manually - all result in the same error.

[KevinD · Accepted solution]

@bobajobrob Okay, I think I found the solution. Delete the expired passport and then enter the new passport. Since the old passport is past the expiration date, that date is considered invalid. Let me know if this fixes the issue.

[bobajobrob]

Perfect, thank you Kevin!