Unused tickets report becuase it helps the company save money. I just wish that Concur could have Southwest tickets added to this report.
For the Concur Credit report - how do you monitor those and how do you apply them. Do you remind your traveler that he has a ticket out there. My tickets show up in my traveler's profile. I am looking for best practices to save money.
Same as Amber. We use the Employees Traveling query to look up details on travel or verify information.
Though Concur does not capture Southwest Unused tickets, your TMC should be loading those into Concur. In fact, even for major airlines, the upload of unused tickets is a manual process for the TMC. So no reason not to load Southwest...
We used to use Concur OBT before being mandated to Amadeus. Regarless my report reliance is from our TMC and the most valuable reports are:
Online v Offline domestic booking percentage. Online costs us $9AUD v $26 for phoning the TMC. I get this report run at a divisional level to highlight the areas that need some help booking online in order to save on booking fees.
Days flights are booked in advance - we have negotiated some great fares with our domestic carriers but if the traveller leaves the booking to 3-4 days out from departure they run the risk of missing out on these fares and paying way more.