eReceipt Issue

[dhaight]

I've noted in the past few expense report submissions that the eReceipt from AVIS rental car is not acknowledged by the Concur system. That is to say that the eReceipt image is uploaded and appears in the receipt attachment field as you would expect, but the system flags an alert that says no receipt is attached. Anyone else seeing this anomaly?

[KevinD]

@dhaight any chance you could provide a screenshot of what you are seeing, please? That is, if the issue is still there.

[dhaight]

I submitted my expense report successfully by attaching a pdf version of the same eReceipt, so I don't have the report to show you at this time. However, the error is simply a yellow flag warning saying that the expense requires a receipt and it won't allow you to submit that expense even though there is an image of the eReceipt in the receipt window. To rectify, I loaded up a pdf copy of the same receipt so I could kill the error flag and submit the report. Next expense report will also have an Avis car rental eReceipt and I will capture that screen image for you.

[dhaight]

Hey Kevin,

So on my next business trip, renting from AVIS, same issue. Namely, Concur does not recognize the eReceipt and I have to attach a physical AVIS receipt to clear the error. Screen shots are attached for your reference.

  

Best,

Dan

[angelamcdonald]

I am having this issue as well....

[angelamcdonald]

i am having the same issue