Good morning,
We are having issues uploading receipts on the website. It will pause like the screeshot below and the delegate is unable to upload the receipt, she has to upload it the second time before the receipt is uploaded, which is twice the work if there are many expense reports the delegate needs to work on. Please advise. Receipts are uploaded from PC to Concur website only. This is not a network issue; otherwise, we would have several cases.
Admin said that when delegate tries to upload receipt it is just spinning, so delegate has to close the window, reopen it, retype everything, and attach it from the
available receipt screen. Admin said delegate has to attempt to upload receipt twice before Concur accepts the receipt.
Delegate is uploading many receipts for the user and the issue is prolonging the process.
Admin verified the delegate has cleared cache and history of the browser. Delegate also had user a different browser. File type is .pdf and file size is within 5MB limit.
Admin said other delegates are having no issues in uploading receipts for this specific delegate
