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mab
Occasional Member - Level 3

Report processed without banking info

This has not happened before in 5 years of approving reports. 

I recently had a report submitted by a delegate that had no banking information. It went all through approvals. 

As soon as I learned it had been approved, I contacted the user and had them add banking info. 

The report was originally approved in early Nov, the banking info updated on the 20th. 

I have checked in payment monitor and reconcilation report and cannot find this report as paid, or unpaid. 

Has this happened to anyone else? What are the options for payment?

I am checking with user to confirm lack of payment. 

The manual pay button is not available, the report was extracted on the weekly SAE after approved. 

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